SERVICE + SUPPORT

What can we help you with?

  • Technical Support

    Have a question about your Boreal Laser equipment? Well, you have come to the right place! Technical support is handled directly by our team of support engineers at the factory.

    There are a few of different ways of getting ahold our support team:

    Over the telephone: 780.488.5173 (press 2 for support)

    Through email: support@boreal-laser.com

    Stop-in and see us at the factory: we always enjoy to have visitors!

    We pride ourselves on our ability to provide world-class technical support. Most of the time, our team of engineers are available to pick-up the phone or promptly respond to an email but in some situations it may take up-to-day for us to respond.

    Remember, we offer unlimited technical support by phone or email!

  • RMA's: check-ups, calibrations, and upgrades

    Has it been awhile since anyone has looked at your GasFinder’s?

    It isn’t a bad idea to get one of our factory trained technicians to give your system a check-up to make sure it is performing as best as it can.

    Our “recommended” calibration cycle for our analyzers is every two years. Are you hesitating to send your equipment back because you cannot operate without your analyzer? Well, we have the solution for you. We have “hot-spare” analyzers that can be rented keep you going while your system is back for service.

    Did you know that there are often upgrades available for the analyzers? Ask your Boreal contact person if any upgrades are available for your system.

    There are a few of different ways of getting ahold our support team:

    Over the telephone: 780.488.5173 (press 2 for support)

    Through email: support@boreal-laser.com

    Stop-in and see us at the factory: we always enjoy to have visitors!

    We look forward to hearing from you!

  • Engineering Services

    Do you need some assistance with the design of your installation?

    It doesn’t hurt to get advise from the experts. There are a couple tricks-of-the-trade we have learnt over the years that can ensure you installation is as smooth as possible.

    There are a few of different ways of getting ahold our support team:

    Over the telephone: 780.488.5173 (press 2)

    Through email: engineering@boreal-laser.com

    Stop-in and see us at the factory: we always enjoy to have visitors!

    We look forward to hearing from you!

  • On-Site or Factory Training

    Did you know that Boreal offers on-site and factory training?

    Has it been awhile since anyone at your facility had to work on your Boreal equipment? Do you know how maintain the system? Do you and your team need a refresher course?

    We offer certified training courses at our factory and at your facility. Pick which ever one is more convenient for you.

    Interested in learning more about our training courses? Contact us:

    Over the telephone: 780.488.5173 (press 2)

    Through email: training@boreal-laser.com

    We look forward to hearing from you!

  • Site Visit

    Would you like a Boreal Engineer to come out and visit your facility? We perform preventative maintenance on your existing equipment we can hold an applications engineering review meeting for the next project or we can offer training.

    Interested in learning more about having a site visit? Contact us:

    Over the telephone: 780.488.5173 (press 2)

    Through email: training@boreal-laser.com

    We look forward to hearing from you!

  • Find your Local Agent

    Would like to contact an agent, distributor, or re-seller of Boreal Laser products in your area?

    Let us put you in contact with the most relevant of our 25 agents, distributors, and re-sellers. Contact us at: info@boreal-laser.com